COMPUTER-ASSISTED TELEPHONE INTERVIEWS

UTILIZING QUALTRICS, THE LEADING ONLINE SURVEY TECHNOLOGY

Conduct Computer-Assisted and Automated Telephone Interviews

Computer-assisted telephone interviewing (CATI) is a telephone surveying technique in which the interviewer follows a script provided by a software application. It is a structured system of microdata collection by telephone that speeds up the collection and editing of microdata and also permits the interviewer to educate the respondents on the importance of timely and accurate data. The software is able to customize the flow of the questionnaire based on the answers provided, as well as information already known about the participant.

Features:

  • Advanced questionnaire scripting tools

  • Questionnaire scripting using a text-to-speech converter or pre-recorded sound files

  • Dial and redial protocols

  • Surveys can be conducted in inbound or outbound mode

  • Listening in, recording and monitoring functionalities enabling quality control

  • Data are centralized and stocked in real time to ensure efficient management of studies

  • All collected data are stored in a single database

  • Data analysis and reporting completed within a very short period of time

  • IVR (Interactive Voice Response) - Automated Telephone Surveys

    • Substantially reduce the high costs associated with input and encoding

    • 24/7 support for respondents

Benefits:

  • Advanced redialing settings for maximum productivity

  • Call-back prioritization management through an optimized control system

  • Possibility of dispatching call-backs

  • Highly advanced quota control system (simple, crossed, multiple, grouped quotas, etc.)

  • Access to reports in real time via Internet or intranet

  • Simple audio and video monitoring easily accessible from outside

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